Start your booking
Three short steps. We qualify the job first, show you the exact fee, and only then take payment — through a secure link, never on this page.
Tell us about the job
About three minutes. Nothing is charged until you approve the fee.
Booking questions
Is the booking fee the cost of my repair?
No — and this is the most important thing to understand. The booking fee pays Direct Media Services for intake, qualification, provider matching, scheduling and coordination. The provider we match you with quotes and bills you separately for the actual repair or installation work, under their own terms. We do not perform home repairs ourselves.
When exactly am I charged?
At checkout, after your job details are captured and after the exact fee is displayed on screen. All pricing is disclosed prior to payment authorization. You will never be charged an amount you have not seen first.
Is this a subscription?
No. The fee is charged once per booking. There is no recurring billing, no auto-renewal and nothing to cancel later.
What happens if you cannot find me a provider?
You get a full refund of the booking fee. The same applies if we cannot schedule the appointment, if you cancel before a provider is matched, or if the fee was charged in error. See the Refund & Cancellation Policy for the complete terms.
Do you perform the work yourselves?
No. Direct Media Services is a customer intake, qualification and appointment scheduling company. Every job is performed by an independent, licensed third-party provider. We are not a contractor and we are not a home warranty underwriter.