Terms of Service

Last updated: September 15, 2026  ·  Applies to: directmediaservicesllc.com and all services provided by Direct Media Services, LLC.

1. Who we are and what these terms cover

These Terms of Service (“Terms”) form a binding agreement between you and Direct Media Services, LLC (“Direct Media Services”, “we”, “us”), a limited liability company organised under the laws of the Commonwealth of Virginia. They govern your use of this website and any booking, enrollment or scheduling service you request from us.

By using this website, submitting a request, or paying a booking or enrollment fee, you accept these Terms. If you do not accept them, do not use the site.

You must be at least 18 years old and legally able to enter a contract. If you are booking work on a property, you must either own it or have the owner’s authority to arrange the work.

2. What our service is

Direct Media Services provides customer intake, qualification, provider matching, appointment scheduling and coordination for residential home services. In practice that means we:

• capture and structure the details of your service request;
• qualify the request and check serviceability for your ZIP code and trade;
• verify the licensing and insurance status of providers in our network;
• match your request to an independent provider equipped for that trade; and
• schedule and confirm the appointment with you and with the provider.

3. What our service is NOT

This section is the most important in these Terms. Please read it carefully.

• We are not a contractor. Direct Media Services, LLC does not hold a trade licence and does not perform home repairs, installations, inspections or maintenance of any kind.
• We are not an insurer or warranty underwriter. We do not issue, underwrite or administer home warranty or home service contracts. Where we coordinate a home warranty enrollment, the plan is issued and administered by a third party whose own contract governs coverage, exclusions, waiting periods, caps and service fees.
• We are not your agent, and the provider is not our employee. Providers in our network are independent businesses. They set their own prices, carry their own licences and insurance, control their own methods and schedules, and are solely responsible for the work they perform.
• We do not guarantee any provider’s work. Any warranty on workmanship, parts or materials is given by the provider, not by us.

4. Fees, disclosure and payment

What the fee is. We charge a one-time booking or enrollment fee, typically between $89 and $149 per transaction, depending on the booking level you select. This fee is consideration for the intake, qualification, matching, scheduling and coordination services described in section 2.

What the fee is not. The fee is not payment toward the cost of any repair, installation, part, material, permit, home warranty premium or service call fee. Those are charged separately by the provider or plan administrator, under their own terms.

Disclosure before payment. The exact fee is displayed to you before payment is authorized. We will not charge an amount you have not first been shown and approved.

No subscription. The fee is charged once per booking or enrollment. There is no recurring billing and no automatic renewal.

How payment is taken. No card details are collected on this website. After your request is qualified, we confirm the fee and provide a secure, PCI DSS compliant payment link operated by our payment processor. Card data is handled by that processor and is not stored on our servers.

Statement descriptor. Charges appear as Direct Media Services, LLC.

5. Refunds and cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference. In summary, you are entitled to a full refund of the fee if we cannot match you with a provider, cannot schedule your appointment, if you cancel before a match and appointment are confirmed, or if the fee was charged in error or duplicated.

6. Your responsibilities

You agree to:

• give accurate, complete and current information in every request — we match providers on what you tell us, so inaccurate information produces a bad match;
• have the authority to arrange work at the property you name;
• be present or make access arrangements for the scheduled appointment;
• deal directly with the provider on the scope, price and performance of the work; and
• not submit requests fraudulently, on someone else’s behalf without authority, or using automated means.

We may refuse, cancel or refund any request we reasonably believe is fraudulent, abusive, duplicated or outside our service area.

7. Communications and consent

When you submit a form and tick the consent box, you give prior express written consent for Direct Media Services, the provider we match you with, and the partner network described in our Privacy Policy to contact you at the telephone number and email address you provided — including by automatic telephone dialing system, prerecorded or artificial voice, and SMS text — about your request and related home service offers.

Consent is not a condition of purchase. Message and data rates may apply. You may revoke consent at any time by replying STOP to any text message, using the unsubscribe link in any email, calling (405) 504-3786, or emailing info@directmediaservicesllc.com. Revoking consent does not affect a booking already in progress, and we may still contact you about that specific transaction.

We retain a record of your consent, including the timestamp, the page it was given on and the exact language displayed to you.

8. Disputes between you and a provider

Because the provider is an independent business, any dispute over the quality, price, timeliness, safety or completion of the work is between you and that provider. We are not a party to it and we cannot adjudicate it.

That said, we want to know. If a provider we matched you with no-showed, cancelled, or performed poorly, tell us at info@directmediaservicesllc.com. We will re-match you where we can, and we use that information when deciding who stays in our network.

9. Disclaimers

To the fullest extent permitted by law, this website and our services are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that a provider will be available in your area for any given trade, that an appointment can be scheduled in any particular timeframe, or that any provider’s work will meet your expectations. Information on this site about trades, typical problems and timelines is general guidance, not professional advice about your specific property.

10. Limitation of liability

To the fullest extent permitted by law, Direct Media Services, LLC and its officers, members, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, property damage or personal injury arising out of or relating to the work performed by any provider.

Our total aggregate liability for any claim arising out of or relating to these Terms or our services will not exceed the amount of the booking or enrollment fee you actually paid us for the transaction giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify and hold harmless Direct Media Services, LLC from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the site, information you supplied that was inaccurate, or your dealings with any provider.

12. Intellectual property

All content on this site — text, design, graphics, code, logos and the Direct Media Services name — is owned by or licensed to Direct Media Services, LLC and is protected by intellectual property law. You may view and print pages for your own personal, non-commercial use. You may not copy, republish, scrape, resell or create derivative works from this site without our written permission.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules.

If a dispute arises between you and us, please contact us first — nearly everything is resolved that way. If it cannot be, the dispute will be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and you and we each consent to that venue and jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. The “last updated” date at the top of this page shows when. Material changes will be posted here before they take effect. The version in force when you submit a request is the version that governs that request. Continuing to use the site after changes means you accept the updated Terms.

15. Severability and entire agreement

If any provision of these Terms is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between you and us on this subject.

16. Contact

Direct Media Services, LLC
Herndon, Virginia, 20171
Phone: (405) 504-3786
Email: info@directmediaservicesllc.com

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Questions about this document? Email info@directmediaservicesllc.com or call (405) 504-3786.