We book the appointment. Licensed pros do the work.
Direct Media Services, LLC is a customer intake, qualification and appointment scheduling company serving the U.S. residential home services industry.
A booking desk for the home services industry
Finding a decent contractor is a bad experience for almost everyone. Homeowners call six numbers, leave four voicemails and wait two days for someone to turn up. Good contractors, meanwhile, waste their week on calls that were never going to become jobs — wrong trade, wrong area, wrong expectations.
Direct Media Services sits in the middle of that and removes the waste from both sides. We run a structured intake on every request, qualify it properly, verify that a licensed provider actually covers that ZIP code for that trade, and then schedule and confirm the appointment with both parties.
The homeowner gets a confirmed time instead of a list of phone numbers. The provider gets a job that is real, in their area, in their trade, and expecting them.
What we are not
- We are not a contractor and hold no trade licence.
- We do not perform repairs, installations or inspections.
- We are not an insurer and do not underwrite home warranty contracts.
- We do not set, collect or take a cut of what the provider charges for their work.
| Legal name | Direct Media Services, LLC |
| Registered in | Virginia, USA |
| Founded | 2024 |
| Based in | Herndon, Virginia |
| Business | Customer acquisition, qualification & appointment scheduling |
| Trades booked | 16 |
| Coverage | 30+ states |
| Support hours | Mon–Sun, 7:00am – 9:00pm ET |
Four commitments we hold ourselves to
Disclose the fee first
You always see the exact amount on screen before any payment is authorized. No exceptions, no estimates that change later.
Verify before we route
State licence and general liability insurance are checked before a provider receives a single job from us.
Refund when we fail
If we cannot match you or cannot schedule the appointment, you get the fee back in full. It is in our refund policy, not just on a banner.
Say where data goes
Our privacy policy names exactly who receives your details and why — and how to opt out in one step.
Let us take it from here
Tell us what needs fixing. We will qualify the job, verify the provider and confirm the appointment.
$89 – $149 one-time booking fee · disclosed before payment · not the cost of the repair