Talk to a person
Questions about a booking, a fee, a refund or a provider — we answer 7am – 9pm ET, 7 days.
Get in touch
How to reach us
Call us
(405) 504-3786
7am – 9pm ET, 7 daysEmail us
info@directmediaservicesllc.com
Replies within 1 business dayCommon reasons people write in
- Checking on a booking — have your reference number ready (it starts with
DMS-). - A refund request — see the Refund & Cancellation Policy, then email us. We respond within 2 business days.
- A provider problem — a no-show, a cancellation or a poor match. Call us and we will re-match you.
- Opting out — reply STOP to any text, unsubscribe from any email, or email info@directmediaservicesllc.com and we will remove you.
- A charge you do not recognise — contact us before disputing it. Charges appear as Direct Media Services, LLC.
Direct Media Services, LLC
Herndon, Virginia, 20171
(405) 504-3786 · info@directmediaservicesllc.com
Hours: Mon–Sun, 7:00am – 9:00pm ET
Herndon, Virginia, 20171
(405) 504-3786 · info@directmediaservicesllc.com
Hours: Mon–Sun, 7:00am – 9:00pm ET
Send us a message
We reply within one business day. For anything urgent, call instead.
Before you write in
These come up most often.
Is the booking fee the cost of my repair?
No — and this is the most important thing to understand. The booking fee pays Direct Media Services for intake, qualification, provider matching, scheduling and coordination. The provider we match you with quotes and bills you separately for the actual repair or installation work, under their own terms. We do not perform home repairs ourselves.
When exactly am I charged?
At checkout, after your job details are captured and after the exact fee is displayed on screen. All pricing is disclosed prior to payment authorization. You will never be charged an amount you have not seen first.
Is this a subscription?
No. The fee is charged once per booking. There is no recurring billing, no auto-renewal and nothing to cancel later.
What happens if you cannot find me a provider?
You get a full refund of the booking fee. The same applies if we cannot schedule the appointment, if you cancel before a provider is matched, or if the fee was charged in error. See the Refund & Cancellation Policy for the complete terms.
Do you perform the work yourselves?
No. Direct Media Services is a customer intake, qualification and appointment scheduling company. Every job is performed by an independent, licensed third-party provider. We are not a contractor and we are not a home warranty underwriter.